Our Privacy Policy TheStateFlagStore.com will not require or solicit any personal information from you unless you place an order. At that time, we only ask for personal information that is necessary to process and fulfill your order and that allows us to contact you regarding your order. All information collected is secure and used only to help us efficiently process and service your order. TheStateFlagStore.com does not sell or exchange any personal information with any other individuals, businesses, or organizations. Secure Online Ordering Since all of our online transactions are done through a secure server , you can be sure that your information is safe. Our secure server software (SSL) is the industry standard and encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the internet. We guarantee that every transaction you make at TheStateFlagStore.com will be 100% safe, and under the Fair Credit Billing Act, we promise to protect you from any unauthorized charge to your credit card as a result of shopping with us. Placing an Order When you have found a product you wish to purchase, just click the "Buy Now" button next to the price and description of the product. This takes you to a secure page where you can view all of the products that you have selected for purchase. Once you are at the shopping cart page, you can change the quantity of a product you wish to purchase, or even delete the product all together from your shopping cart. You will also have the option to continue shopping through our site or proceed to the checkout page. When you are ready to check out, press the "Go to Payments" button from the shopping cart. There are several ways you can submit your order and payment:  All orders are charged in U.S. dollars. Payment for orders placed from outside the U.S. must be made with a credit card or money order made payable in U.S. dollars. ORDERING ONLINE with a CREDIT CARD Please fill out the requested information on the checkout page, including your credit card information Select  the "Credit card or direct cash payment via Paypal" radio buttom at the bottom of the checkout page This will take you to the order confirmation page which provides you with your order information and asks you to edit or submit your order information. Once you submit your order, your credit card information will be verified automatically and you will receive a message that your order and payment was received and approved ORDERING by MAIL Please fill out the requested order checkout information and select your payment type. Click the "Proceed with Checkout" button at the bottom of the order checkout page. This will take you to the order confirmation page which provides you with your order information and gives instructions for making any changes. Please print the order confirmation page. Once you have printed the order confirmation page, you do NOT need to submit the order by pressing the "Submit Secure Order" button. Simply mail the printout of the order confirmation page along with your money order or credit card information to TheStateFlagStore.com Please make all money orders payable to: Freeman Marketing Group Click the "Proceed with Checkout" button at the bottom of the order checkout page. This will take you to the order confirmation page which provides you with your order information and gives instructions for making any changes. Please print the order confirmation page. Once you have printed the order confirmation page, you do NOT need to submit the order by pressing the "Submit Secure Order" button. Simply fax the printout of the order confirmation page along with your credit card information to . Clicking "Proceed with Checkout" at the bottom of the checkout page does not submit your order information and does not commit you to any purchase. Only when you click "Submit Secure Order" on the order confirmation page will your order by submitted. If you are ordering by mail or fax, you do not have to submit your order from the order confirmation page. Order Confirmation Once you submit your order, you should receive an email confirmation within 15 minutes or less. If you do not receive an email confirmation within this time, then either the provided email address was incorrect or we simply did not receive your order. In either case, please feel free to contact us to check on the status of your order.     Delivery Times and Backorders     To find out when your order will arrive, you need to consider the availability of the product(s) you ordered and the shipping option you select: Availability + Shipping Time = Total Delivery Time Unless otherwise noted, our products that are not on backorder are available for shipping within 2 business days. This means that if you place an order and select standard shipping, you should receive your product within 5 to 7 business days. See our shipping options section below. Sometimes we are able to rush an order sooner than the stated delivery time. If you have any shipping questions or wish to check on the availability of a product, please contact us at sales@TheStateFlagStore.com     Shipping Options and Pricing     TheStateFlagStore.com regularly ships to residential and commercial locations in the United States, Canada, and the rest of the world. We use United States Postal Service (USPS) as our primary method of delivery in the US. We us Delivery Confirmation on all of our shipments US shipments that use USPS. We can ship to almost any additional location in the world. Also be aware that when shipping to locations outside of the United States, the customers is responsible for any and all applicable duty, taxes, and/or brokerage fees. Accurate Customs Forms will be completed by our shipping department.     Our Return Policy     At TheStateFlagStore.com, we will except your return when the following conditions are met: All products come with a 7 day money back guarantee. If you would like to return a product, please  request an RMA number within 7 days of receiving your order and clearly mark the number on the outside of the return packaging. No RMA numbers will be issued after this 7 day period. Return packages without a clearly marked RMA number will not be accepted and will be returned at the shippers expense. The product is returned within 14 days of receiving an RMA number. We will not assume responsibility for lost or damaged packages. PLEASE NOTE: Shipping costs for returns are not refundable.